Module 01
Complaint Tracking
Capture service issues, monitor SLAs, and escalate high-risk complaints before they impact reputation.
Built for hospitality + property operations
Run every shift with executive-level operational clarity
BoH Flow unifies tasks, complaint tracking, property issues, staff handover notes, manager notifications, and resources in one command centre your teams will actually use.
1 Platform
All BoH operations combined
Real-time
Issue escalation alerts
24/7
Cross-shift visibility
Handover completion
Seamless shift transitions
Manager alerts
Critical issues routed in < 2 min
Complaint tracking
Task accountability
Property issue workflows
Unified resources
Platform Coverage
Back of House Operations Command Centre
BoH Flow replaces fragmented chats, spreadsheets, and paper logs with one operational stream your teams can execute and leadership can trust.
Module 02
Task & Shift Handover
Assign, track, and close responsibilities with full shift continuity across departments.
Module 03
Manager Notifications
Trigger high-priority alerts instantly so supervisors act on incidents while they are still recoverable.
Module 04
Resource Unification
Keep SOPs, playbooks, and training references in one trusted hub for every team and every shift.
Module 05
Property Issue Workflows
Log maintenance and facility concerns with ownership, due dates, and status visibility by property.
Module 06
Operations Analytics
Measure closure speed, recurring incidents, and pain points with reports leadership can trust.
Manager Command Centre
Complete visibility across people, issues, and operational risk
BoH Flow gives leadership an always-on operational pulse: who owns what, what is blocked, and what needs escalation before service quality is affected.
User Management
Create, edit, and manage user accounts with role-based permissions.
Department Organisation
Structure your teams by department for targeted communication.
Resource Management
Upload and organise internal documents, SOPs, and training materials.
Internal Notifications
Post announcements and updates visible to specific groups or all staff.
100%
Task accountability
<2 min
Escalation time
24/7
Operational visibility
Escalation control
Critical events routed to manager instantly
Team alignment
Ownership and status visible by department
Built-in Security
Enterprise-grade protection. Business focused.
Security is built into every layer of BoH Flow — not bolted on. Your team gets the tools they need; your data never goes where it shouldn't.
Your data stays yours
All operational data is encrypted in transit and at rest. Nothing leaves your environment without your control.
Peace of mind, every shift
Role-based access and a full audit trail mean every action is accountable - so your team can focus on guests, not governance.
Visibility without exposure
Staff see what they need. Nothing more. Granular permissions keep sensitive records in the right hands.
Encrypted at rest & in transitRole-based accessFull audit trail99.9% uptime SLA
Implementation Path
Roll out BoH Flow without disrupting daily operations
A practical, low-friction process designed for busy properties and multi-department teams.
Step 1
Map your operation
Configure departments, permissions, and communication paths based on your real shift structure.
Org map and owners aligned
Step 2
Launch team onboarding
Invite managers and frontline teams, upload SOPs, and activate handover procedures in one rollout.
Core teams invited and enabled
Step 3
Run live with governance
Start daily operations with escalation rules, complaint tracking, and manager-level oversight in place.
Escalation and SLA controls live
Step 4
Optimise with insight
Review closure speed and repeat incidents to continuously improve performance across properties.
Weekly improvement loop active
The platform is designed to onboard properties in under 1 hour and start seeing measurable shift accountability improvements in the first week.
Operational Outcomes
What teams can improve with BoH Flow
While we are in our early rollout, the platform is already designed around the core workflows high-pressure properties rely on every day.
One operational command centre
Capture handovers, complaints, and manager tasks in one workspace so every shift starts with context.
Eliminate fragmented updates
Clear ownership and accountability
Assign responsibility, track status, and keep an audit trail that leadership can review at any time.
Improve follow-through
Faster issue visibility
Surface recurring service risks early so teams can resolve problems before they escalate into guest-impacting events.
Respond sooner with confidence
Investment
One offer. Enterprise-level Back-Office Automation.
A clear early-adopter package — lock in before general availability.
Early Adopter PricingLimited availability
3.7×
lower than public rate
Early adopter ratePublic rate
You pay 27% of what general availability customers will pay
- Single enterprise license
- Full BoH Flow platform access
- Dedicated onboarding support
No hidden fees · No long-term lock-in · Dedicated support included
Next step
Turn Back-of-House communication into one operating system
See how BoH Flow fits your departments, handovers, complaint workflows, and escalation model in a guided executive walkthrough.
Pilot onboarding available · Dedicated implementation support · No long-term lock-in